We can help monitor the quality of your organisation’s key partnerships.

The idea behind relationship healthchecks is to provide structured, insightful information about the nature of the interpersonal and psychological relationship between two partner organisations. More and more organisations nowadays are entering into such relationships, for reasons including:

• Business Process Outsourcing
• Key Suppliers
• Agency arrangements
• Consortia

Typically these relationships are formalised by a contract and supporting agreements, such as service level guarantees. However, the most carefully crafted contract will not make effective a relationship in which the partners lack trust & respect for each other. Conversely, an open, supportive, loyal relationship needs almost no recourse to legal agreements – there will be an "instinct" to work for mutual benefit .

The healthcheck methodology comprises a combination of questionnaire and structured interview approaches, analysis and feedback. An important proviso is that the healthcheck is undertaken on behalf of both partner organisations, and the feedback report is similarly jointly owned. The frequency of healthchecks is tailored to suit the nature of the relationship.

Relationship Healthchecks are equally appropriate for key internal partnerships, too - particularly where there are differences in internal culture. Mergers and acquisitions, cross-site working, process re-engineering, changing technology...all these can produce new, key relationships within an organisation. It makes sense to have a finger on the pulse...